Systems Engineer

About the Company:

At Outbox AXS we provide full event lifecycle solutions to empower venues, teams, artists and fans with the best technology solutions and the richest insights for the entire event experience. We provide the only full fan-lifecycle platform – from discovery, to purchasing, to both at-event and post-event solutions – that makes data actionable and drives fan engagement and loyalty.

In 2015 Outbox AXS and Veritix merged, creating the industry’s ultimate music, sports, arts and events ticketing platform. With 450 employees in 4 countries, the Outbox AXS I Veritix combined entity is the new leader of digital ticketing for live entertainment venues and fans.

Summary:

AXS Operations is seeking a highly technical Systems Engineer for its 24x7x365 Operations Center. Responsibilities include: working closely with the Product Development team to build, deploy, and support custom sites and services; tier-II/III support of a highly-available Production environment; hands-on support of data center infrastructure and hardware; and implementing new systems and technologies.

Role Requirements:

  • Work closely with the Product Development team to build, deploy, and support custom sites and services.
  • Maintain an advanced level of knowledge of Microsoft Windows server operating systems, and related authentication, authorization, system security, and layered products.
  • Maintain entire Microsoft server environment supporting various versions of server operating systems.
  • Provide tier-II/III support of a 24x7x365 Production environment, which includes an on-call rotation that is responsible for addressing issues on all critical systems during extended coverage periods.
  • Build, automate, and support systems hosted in a hybrid AWS environment.
  • Automate tasks and processes with scripts and third-party tools.
  • Maintain the security standards to continue to achieve PCI compliance for the company.
  • Implement key infrastructure technologies including, but not limited to, domain services (AD, DNS, DHCP, etc.), system management tools, monitoring tools, databases, web services, server virtualization (AWS, VMWare), and integration tools.
  • Support, maintain, and improve systems documentation, policies and procedures.
  • Schedule and implement upgrades, modifications, and installations on systems.
  • Maintain core support skills, developing new skills as required.
  • Implement any application necessary for the Operations team to complete the day-to-day management of enterprise systems and applications.
  • Assist with the evaluation, recommendation, and implementation of new technologies.

Education and Experience Required:

  • BS and 1-3 years of DevOps/Systems Engineering or 4-5 years of Systems Administration experience.

Required Knowledge, Skills & Abilities:

  • Advanced level of knowledge in Microsoft Windows Server Operating Systems (2003, 2008/R2, 2012/R2).
  • Amazon Web Services (AWS) experience is a plus.
  • Hands-on experience with data center infrastructure and server hardware.
  • Linux/Unix Operating Systems experience is a plus.
  • Proficiency with the following skillsets are highly desirable: web servers (eg. IIS, etc.), PowerShell scripting, cloud providers (eg. AWS, Azure, etc.), server virtualization (eg. VMWare, Hyper-V), database technologies (eg. Oracle, SQL, etc.), and Active Directory Domain Services (eg. AD, DNS, DHCP).
  • Proficiency with the following skillsets are desirable: basic knowledge of communications and network equipment (eg. router, switches), network protocols (eg. TCP/IP, SMTP, POP3, IMAP, CIFS, HTTP/HTTPS), and load balancers (eg. F5, A10).
  • Proficiency with Help Desk software, email, maintaining SLAs, and Identity Management / account provisioning are a plus.
  • Microsoft Certifications (eg. MCSA, MCSE) are a plus.
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