Project Manager

StreamLink Software is a cutting edge, Software-as-a-Service venture, serving the public and nonprofit sectors. We offer an entrepreneurial environment, a fun fast-paced team and opportunity for advancement based on performance. Our culture places great emphasis on teamwork, professional and personal development, and quality of life – as a result, we’ve been named a top workplace by The Cleveland Plain Dealer based on employee feedback. We were chosen as one of the Top 25 Coolest Tech Companies in Cleveland for our growth & success as a tech company in Northeast Ohio.

JOB SUMMARY:

The Project Manager will be responsible for managing multiple projects, programs and account relationships for StreamLink products and clients. Major Activities and Areas of Responsibility include:

  • Directly oversees all project traffic flow, measuring progress from start to finish.
  • Provides project estimates and schedules, and proactively identifies and resolves any issues that compromise deadlines, budgets, or overall quality of deliverables.
  • Ensures client feedback requests have sufficient information for successful execution of work.
  • Develops a strong understanding of our customers, business objectives and company mission.
  • Proactively reach out to clients to ensure adoption of the platform, and if they are at risk, propose and manage a plan to get them to renew and drive adoption.
  • Create a standard methodology for how we onboard new and retain existing clients.
  • Serve as a liaison for Partners that are driving their own implementations of our software.

Job Requirements:

  • 3+ years of product-related project management experience in enterprise software and/or B2B or consumer technology products, with solid track record of developing and launching successful web-based or consumer products.
  • 3+ years of experience managing cross-functional teams.
  • The ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications.
  • Proficiency at managing and prioritizing several projects and deadlines simultaneously.
  • Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences, from the internal team to client executives.
  • Ability to self-manage and be an independent member within the larger project team.
  • Excellent verbal and written communication skills.
  • Highly analytical, data-driven.
  • Understands how to visualize and present complex data.
  • B.S. or B.A. required, ideally with a focus on Project Management; MBA preferred.
  • Competent in MS Office and Project
  • Ability to travel up to 25%

Additional Helpful Experience:

  • Experience in the Non-Profit Sector & Public Sector
  • Basic Accounting knowledge a plus
  • Experience teaching or training—specifically virtually a plus

Experience in SaaS product platform

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