StreamLink Software is a cutting edge, Software-as-a-Service venture, serving the public and nonprofit sectors. We offer an entrepreneurial environment, a fun fast-paced team and opportunity for advancement based on performance. Our culture places great emphasis on teamwork, professional and personal development, and quality of life – as a result, we’ve been named a top workplace by The Cleveland Plain Dealer based on employee feedback. We were chosen as one of the Top 25 Coolest Tech Companies in Cleveland for our growth & success as a tech company in Northeast Ohio.
JOB SUMMARY:
The Project Manager will be responsible for managing multiple projects, programs and account relationships for StreamLink products and clients. Major Activities and Areas of Responsibility include:
Directly oversees all project traffic flow, measuring progress from start to finish.
Provides project estimates and schedules, and proactively identifies and resolves any issues that compromise deadlines, budgets, or overall quality of deliverables.
Ensures client feedback requests have sufficient information for successful execution of work.
Develops a strong understanding of our customers, business objectives and company mission.
Proactively reach out to clients to ensure adoption of the platform, and if they are at risk, propose and manage a plan to get them to renew and drive adoption.
Create a standard methodology for how we onboard new and retain existing clients.
Serve as a liaison for Partners that are driving their own implementations of our software.
Job Requirements:
3+ years of product-related project management experience in enterprise software and/or B2B or consumer technology products, with solid track record of developing and launching successful web-based or consumer products.
3+ years of experience managing cross-functional teams.
The ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications.
Proficiency at managing and prioritizing several projects and deadlines simultaneously.
Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences, from the internal team to client executives.
Ability to self-manage and be an independent member within the larger project team.
Excellent verbal and written communication skills.
Highly analytical, data-driven.
Understands how to visualize and present complex data.
B.S. or B.A. required, ideally with a focus on Project Management; MBA preferred.
Competent in MS Office and Project
Ability to travel up to 25%
Additional Helpful Experience:
Experience in the Non-Profit Sector & Public Sector
Basic Accounting knowledge a plus
Experience teaching or training—specifically virtually a plus
