Director, Enterprise Delivery

StreamLink Software is a cutting edge, Software-as-a-Service venture, serving the public and nonprofit sectors. We offer an entrepreneurial environment, a fun fast-paced team and opportunity for advancement based on performance. Our culture places great emphasis on teamwork, professional and personal development, and quality of life – as a result, we’ve been named a top workplace by The Cleveland Plain Dealer based on employee feedback. We were chosen as one of the Top 25 Coolest Tech Companies in Cleveland for our growth & success as a tech company in Northeast Ohio.

JOB SUMMARY:

The Director of Enterprise Delivery will report directly to the Chief Revenue Officer and will be responsible establishing, and building StreamLink’s new and growing Enterprise Delivery Team.  Major Activities and Areas of Responsibility include:

  • Ownership of all post-sale client management, ensuring success from implementation through to renewal. This includes the development of the function, required methodologies, and team roles and responsibilities.
  • Providing leadership for the growing team that is responsible for configuring and implementing StreamLink’s AmpliFund product at assigned clients.
  • Developing implementation timelines, managing towards project milestones, addressing client concerns, meeting and exceeding client expectations through the go-live of a project, and managing relationships on an on-going basis to ensure retention.
  • Developing a Partnership strategy and partner relationship.
  • Manage across functions including sales, customer success, and development, to ensure a best in class customer experience.

Job Requirements:

  • B.S. or B.A. required; MBA preferred.
  • 5+ years of experience implementing solutions for enterprise clients and managing client relationships with a strong understanding for what makes a product a success for clients.
  • Solid track record of developing and launching successful web-based or consumer products.
  • 3+ years of experience managing cross-functional teams with a strong ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications.
  • Proficiency at managing and prioritizing multiple priorities simultaneously coupled with the ability to anticipate/resolve implementation bottlenecks/issues before they happen.
  • Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences, from the internal team to client executives.
  • The ability to quickly establish trust and credibility with clients coupled with strong communication and client relationship management skills, with the ability to manage high profile client stakeholders;
  • Ability to travel 20 – 40%.

Additional Helpful Experience:

  • Experience in the Non-Profit Sector & Public Sector
  • Experience in an agile development, startup software, or new product environment
  • Experience in SaaS product platform

Compensation Package:

  • A competitive base salary plus bonus
  • The ability to immediately join our benefits plan, including a 401k plan
  • A newly renovated office environment in downtown Cleveland, overlooking Progressive field
  • Supplemented parking and gym membership
  • Equity opportunity
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