As the Client Success Director, you’ll be responsible for the pre-travel experience of all Rustic Pathways’ clients. This new position will be responsible for combining our customer service teams across multiple product types and our inside sales team into a newly-formed Client Success Team. Your team will support our three different product types (Student Travel, Gap Year, and Group Travel) and you will work with and oversee the managers of our Personal Travel Advisors (customer service agents) and Global Program Advisors (inside sales representatives).
The Client Success Team supports our clients both in the pre-enrollment program selection process and the post-enrollment administrative onboarding process — including invoicing and collections, pre-trip questions, and all other administrative requirements prior to travel.
Rustic Pathways is seeking someone with extensive experience leading and managing a customer support and / or inside sales team. Qualified applicants should be intimately familiar with case management and CRM systems and have a focus on creating improvements and scalable solutions through processes and knowledge sharing.
The Client Success Director will be a fierce advocate for the client experience and work to make the Rustic Pathways student enrollment and onboarding process as simple and streamlined as possible for both our clients and our staff members. You will also cultivate the loyalty of our clients and work to increase word of mouth referrals and overall client satisfaction through delivering timely, consistent, high quality customer service and through encouraging and facilitating our internal campaign of delivering “Rogue Happiness” to our clients.
Rustic Pathways is committed to providing equal employment opportunities to all persons and maintaining a work environment that is free of harassment and discriminatory conduct. All employment decisions at Rustic Pathways are made without regard to race, color, religion, sex, national origin, disability, age, genetic information, veteran status, or any other class protected by law. Rustic Pathways takes all allegations of discrimination, harassment, and retaliation very seriously and will promptly conduct an investigation when warranted.
Each employee of Rustic Pathways is employed “at will,” which means either the Company or the employee may terminate the employment relationship at any time, for any or no reason, with or without advanced notice. No individual or representative of the Rustic Pathways can change this at-will relationship absent a specific, written contract signed by the Company’s Chief Executive Officer or designee.Apply Now